Inability to Manage Multiple Customers
eCommerce companies are the customers of a courier service provider. Since a courier company associates with multiple e-commerce businesses, it is imperative to have a management system efficient enough to handle their orders, and keep a record of the COD remittances and other processes.
Delayed Deliveries
Delivering consignments at the given time might cause a courier company to lose its clientele. It can also increase the overall shipping cost. Above all, it could lead to customer dissatisfaction, hence, a high rate of RTO (return to origin).
Poor Visibility on the Courier Delivery Operations
Transparency and visibility on the courier delivery operations keep things intact. It can ensure that goods are being delivered without any delay. However, a company with no visibility on courier operations might have to face difficulty in delivering orders on time. It could also become a hurdle in tracking deliveries.
Dependency on Human Resources
Minimizing the reliance on human resources is one of the biggest challenges in front of courier companies. Hiring big teams for courier management means high operational costs.
Keeping Customers Updated
Keeping both the e-commerce company and the end customer updated with the status of the courier is necessary to maintain transparency. It also reduces the number of calls to the customer support centre.
Delivering Goods Without Any Damage
Delivering goods safely to the customers’ place is also one of the biggest challenges in front of courier companies. Any damage to the product might not only impact the reputation of the courier service provider, but they might also have to pay for it.
High Delivery Cost
Managing courier operations, like order segregation, order allocation, selecting the right delivery vehicle, assigning drivers, planning delivery routes, and more manually, might require a big team of professionals. Moreover, it also requires a considerable amount of time and effort to perform different operations. Controlling this cost is a big problem for courier service providers.
How to Overcome Courier Delivery Management Challenges?
The simple answer to this question is by using courier management software. Such software can automate the process, thereby helping courier companies to overcome various challenges. Besides, it can also please eCommerce companies as well as end-customers with safe and fast deliveries while shrinking the overall delivery cost.